Reporting problems in the area

Too many of us don’t do anything when we see something not right, or say “someone should do something about that”. Please, if you spot something that is not right (e.g. overfull litter bins, fly-tipping, illegal parking), then don’t ignore it, REPORT IT!

If you don’t report it, don’t assume someone else will. If we are all proactive in reporting problems then we will see improvements in our environment. Here is how you can contact the relevant authorities to report common problems.

 

ITEM

EMAIL OR WEBSITE

PHONE NUMBER

Abandoned Mobikes

Click the ‘headset’ icon in the bottom right corner of the Mobike phone app and report the problem

Abandoned Tesco shopping trolleys

Download and use the app from www.trolleywise.co.uk ; or Twitter @trolleywise

0800 505555 (option 6, then 4, then 2)

Abandoned vehicles

https://www.hounslow.gov.uk/info/20114/street_problems/1509/abandoned_vehicles or via

FixMyStreet phone app

020 8583 2000/5555

 

ASB (anti-social behaviour)

www.met.police.uk  and alert your Neighbourhood Watch Co-ordinator

101

Bike Theft

Register your bike on this website  https://www.bikeregister.com/ ; you can report a stolen bike here too.

 

Crime

www.met.police.uk  and alert your Neighbourhood Watch Co-ordinator

101 (non-urgent)

or 999 (emergency)

Dangerous driving / road traffic incident (including where dashcam footage available)

https://www.met.police.uk/roadsafelondon/

101 (non-urgent)

or 999 (emergency)

 

Dog fouling (general)

www.hounslowhighways.org/38-interactive-enquiries-map.html or via

FixMyStreet phone app

020 8583 2000/5555

Dog fouling (persistent problem)

https://www.hounslow.gov.uk/info/20114/street_problems/1437/dog_fouling

020 8583 5555

 

Estate Agent “Let By” or “Sold” signs

Signs should be removed after the transaction is completed. If you see any remaining, forward the location (address) and photos (if possible) to Councillor Louki on Tony.Louki@hounslow.gov.uk

Fraud

https://www.actionfraud.police.uk/

0300 123 2040

Fly-tipping on private land

https://www.hounslow.gov.uk/forms/form/215/en/report_dumped_rubbish_on_private_land

020 8583 2000/5555

Fly-tipping on public land

https://fms.hounslowhighways.org/ or via

FixMyStreet phone app

020 8583 2000/5555

Graffiti

https://fms.hounslowhighways.org/ or via

FixMyStreet phone app

020 8583 2000/5555

Litter and full litter bins

https://fms.hounslowhighways.org/ or via FixMyStreet phone app020 8583 2000/5555

Noise (Mon-Fri – office hours)

https://www.hounslow.gov.uk/info/20038/noise_nuisance/1171/report_a_noise_nuisance020 8583 5555 (Option 2)

Noise (Fri & Sat night, 10pm-2am)

020 8583 2222

 

Overhanging vegetation on pavement

https://fms.hounslowhighways.org/ or via FixMyStreet phone app

020 8583 2000/5555

 

Overhanging vegetation on Great West Road

https://streetcare.tfl.gov.uk/

0343 222 1234

 

Parking violations incl. pavement parking

https://www.mysociety.org/wehelpyou/report-illegal-parking/ or via FixMyStreet phone app

020 8290 8301 (option 7)

 

Parking in front garden with no dropped kerb

https://fms.hounslowhighways.org/

020 8583 2000

 

Planning infringements (beds in sheds, eyesores, illegal change of use, etc.)

https://www.hounslow.gov.uk/homepage/102/planning_enforcement

020 8583 2000

Planning infringement –  unregistered House in Multiple Occupation (HMO)

https://www.hounslow.gov.uk/report and select “report a house in multiple occupation”

020 8583 2000

 

Planning infringement (during construction of approved scheme – e.g. working hours)

Email to Planning.enforcement@hounslow.gov.uk

 

Pot holes, ponding, drain problems, uneven pavements

https://fms.hounslowhighways.org/ or via FixMyStreet phone app

020 8583 2000/5555

Pot holes, ponding, uneven pavements On Great West Road

https://streetcare.tfl.gov.uk/

 

Problems in parks, including fly-tips there & damaged play equipment

https://www.hounslow.gov.uk/site/xfp/scripts/xforms_form.php?formID=122&language=en

020 8583 2000/5555

 

Refuse and recycling collection information (including missed bin collections)

www.hounslow.gov.uk/info/20002/recycling_and_rubbish

020 8583 2000/5555

 

Street lights (faulty)

https://fms.hounslowhighways.org/ or via FixMyStreet phone app

020 8583 2000/5555

 

Street signs (obscured)

https://fms.hounslowhighways.org/ or via FixMyStreet phone app

020 8583 2000/5555

 

Suspected untaxed/untested vehicles

www.gov.uk/report-untaxed-vehicle

 

Taxi driver issues

https://tfl.gov.uk/info-for/taxis-and-private-hire/compliance-and-enforcement

0343 222 4000

 

Traffic lights (faulty) 

https://streetcare.tfl.gov.uk/ via FixMyStreet phone app or email londonstreets@tfl.gov.uk

0343 222 1234